Graphline is a Business Enterprise promoted by IT icon having established Primer Business. The inception is with the idea of providing value added Products and support to Customers. Graphline has sold and is providing support to various reputed Indian Corporate, Multinationals, Software Houses and Government Organizations.
We first started with Digital that later on merged with Compaq and shortly with Hellwet Packard (HP). The Authorities trusted us because of our stringent service standards and dedicated resource force. As a continual process we have build a Platform to carter the needs of the cliental. Our support engineers are well equipped & qualified to attend customer calls at a minimum uptime. As one of our strengths we provide Component level Support for Laptop, Server, and Desktop in the areas where HP does not have direct service representation.
The reason behind our dynamic growth has been consistent business that we attract from the existing clientele and from the new accounts every day. We have a setup for providing quality support and efficient manpower to handle calls within minimum time. The Manpower includes call-coordinator; support Manager, Qualified engineers and delivery boys who have always scored high on the customer satisfaction list.
Our Partners include Digital/ Compaq & Hewlett Packard from last fifteen Years in New Delhi and Patna. In the 1st year of operations from New Delhi, We sold the maximum units of laptops from a single Compaq retail outlet in India. And preserved the momentum with another award i.e. Mughal Mobile for its Achievements in the HP Meet in Kenya for year 2003 & 2005 in Switzerland.
We endeavour to reach the Zenith Of Business Excellence through value based service and Uncompromising quality, thereby ensuring complete customer satisfaction. For us Quality is a life giving force, a source of sustenance and the way to the heart of costumers. The company is never content with customer satisfaction, but strives for costumer delight. Therefore our objectives are:
• To develop business models & strategies that to maximize shareholders.
• To be forerunner in providing computer hardware solutions.
• To ensure complete customer satisfaction through quality norms and systems of World standards with round the clock support.
• Develop and retain key resource capabilities- (technologies and people).
• To evolve into a continuously learning organization.
Graphline is engaged into marketing and servicing of Computer / Laptop / UPS / Servers/ Printer/ Scanner / Backup Hardware and is also involved in the networking solutions.
We Provide Detailed Consultation on the technical specifications and detailed product features for the vast range that is available with the Principal Brands. The Support and Marketing Team also takes care of customer requirements and accesses their requirements in terms of deployment in the domains specified by them. This leads to cost reduction, enhancement in efficiency and elimination of paper work with the proper time management.
In an intensely competitive and consumer driven market like that of Information Technology, The survival of an organization hinges on one crucial factor i.e. its accessibility, especially from the customer’s site. As downtime implies huge revenue losses to clients expect and demand real- time support from their vendors. Graphline has deployed a core team in Sales & Marketing / Customer Support realizing the need for a “proactive customer support”.
We endeavour to keep our response time from 1hrs to 4hrs from the time when the call is registered with us. We have sold and are maintaining over 10000 installations in the period of 30 years.
Graphline is focused on implementing stringent monitoring at different levels. The Customer Interest is safeguarded through a vigorous quality assurance program, due to which it delivers Excellent Service. The emphasis is on implementing modern techniques and methods in Quality control, which gives the company a competitive edge in the global Market. We have always ranked high on the list of satisfaction among the IT savvy individuals and organizations.
The Costumer Support Group, which provides service and support for the Systems, Servers, Peripherals and LAN are strength of our growth.
It is the unparallel costumer support team that brings repeated Orders and binds the satisfied valued customer with the organization.
Our expertise in product Management services help to provide an effective solution by ensuring detailed planning and liaison between all concerned and offers advice on the Design, Implementation and Support of Networking and Internet.
At the end, we at Graphline Computers Pvt Ltd. Practices three Basic fundamentals principles in the operations, i.e.
• Commitment to excellence
• Technical Details and competitive aspects
• Continuous and unparallel customer support
Success on the product front is something that any Indian IT Hardware company would like to flaunt. Graphline, which belong to its elite fold already, has been dealing with the products of HP/ Compaq.
For our Product Details : Please Visit:
HUMAN RESOURCE & DEVELOPMENT
“People make the company” Graphline considers its human resources as its greatest asset. We have in place a very strong and talented human resource department, which plays an active role in bringing quality and responsible Projects for customer satisfaction.
Our Human Resources is never contented only by recruiting the best talents in the industries, Graphline strives to hone their existing skills through rigorous in house trainings, seminars, and workshops. We thus ensure to deliver Quality Work and Satisfied Services to the clientele.
Achieving a rigorous set of objectives is no mean task and achieving them ethically is even harder, but not for us. We firmly believes on the following set of principles:
• Maximize profitability through costumer centric practices.
• Working environment to encourages creativity & teamwork.
• Consider customers, vendors and channels as business partners.
Total Awards = Our Achievements:
• Awarded for Best Reseller for Digital PC in 1992.
• Channel Excellence Award from HP in 1998.
• Star Achiever BEST Notebook Partner By Compaq in 2002
• Best Notebook Partner from COMPAQ in 2002.
• Best Mobile Mugal Partner from HP in 2003 at Kenya
• Best Mobile Mugal Partner North 1 from HP in 2006
• Best Mobile Mugal Partner North 1 from HP in 2007
• Best Mobile Partner from HP in 2009- 2010.
• Awarded for Overall HP PSG Commercial Runner up North 1 by HP in 2007 and 2008
(Awarded at achiever’s Conference in Bali)
• Best MOQ partner from HP in 2009
• TOP Performance Partner for PSG Commercial form HP in 2010 ( Awarded at achiever’s conference in Phuket)
• Achiever award for Best MOQ Business partner N1 in 2011 by HP
• Best Performance for PSG Commercial form HP in 2012
(Awarded at Achiever’s Conference in china)
• DT Awards for best Partner for HP in 2012 in New Delhi
• Achiever’s award for Best PSG Partner in MOQ Business of HP in 2013 at Philippines
• Country Best Business Partner for HP PPS Commercial Business 2013 at Achiever’s Club Conference in
Cape Town (South Africa) on November 2013
Recognition from other than HP:
• Best reseller Metro North by CRN Magazine in 2007
• Best PC Reseller ( Gold) by DQ Week in 2009
• Best PC Reseller by ITPV in 2011
• Best PC Reseller by DQ Week in 2012
• 50 Crore
WORKING SINCE LAST 25 YEARS.
• Indian Oil Corporation Limited
• Reserve Bank of India.
• Jay Prakash Industries.
• Airport Authority of India
• Fiem Industries Ltd.
• Allhabhad Bank.
• Jayprakash Institute of
• Information Technology.
• National Thermal Power
• Corporation, Kahalgoan.
• Bank of India.
• Gammon India Ltd.
• Larson & Tubro India.
• Delhi University.
• Center For High
• Technology –a division of IOCL
• Indian Oil Marketing
Division –World Trade Center
• Army Head Quarter South
Block New Delhi
• CASA New Delhi
• Leprosy Mission Hospital
• KLG Systel – Gurgaon
• Starex International School
• JCT Ltd.
• Euro Motors
• ACC Cement
• Hinode Technologies
• Kadence Research India (P) LTD
• Delhi Public School
• Dharampal & Satpal Group
• Institute of Company Seretaries of India
• Ascent air
• AVL India
• Varian India
• PCI Ltd
• INFO TV
• Catalyst Business Solutions Pvt. Ltd.
• Rockwell Automation India Ltd.
• Central Electronics Ltd.
• EDUCO COMP
• Spice Mobile
• Interglobe Enterprises Ltd.
• China Airlines
• A B L
• Usha Sriram
• Chrys Capital Investment Ltd.
• Yamha Motors
• Traxon India Ltd.
• Himalayan Crist Power Ltd.
• Indo Asia Ltd.
• Allied Nippon Limited
• Interlink Information Systems (P) Ltd.
• Eagle Medical Systems (P) Ltd.
• Prasar Bharti (All India Radio)
• Minds Technologies
• Dainik Jagran Ltd.
• Pearson Education
• Toto India Ltd.
• The Oriental Insurance Company Ltd.
• Western International University
• Jindal Group of Companies
• Air Shagoon
• Polyplex Corporation Ltd.
and many more...
Graphline Computers Pvt Ltd.
4B/52, Old Rajendra Nagar,
Near Shankar Road Market
New Delhi - 110060
Graphline Computers Pvt Ltd.
207 2nd Floor ,60
Skylark Building, Nehru Place,
New Delhi - 110 019
For Product Details:
M: +91-9013227187 (Sales)
+91-93124 35852 (Sales)